Versace (San Francisco Premium Outlets) - Livermore, California

I went to the store the system was down. Was told that they will send me an order number and do an online purchase the next day and have the products shipped, and now a week and a half later and I still have not received my parcel, I tried to contact the store the phone just keeps ringing and no one answered, I tried to text the guy who did the transaction and I was given a number of a different person. I asked if they can contact FedEx to figure out what’s going and if they can open a case and give me an option of pick up because I was told by a FedEx rep that only the sender can do so, and they should to contact them, but the Versace staff keep telling the same excuse without even trying to attempt to contact FedEx. The parcel is still at FedEx no movement or activity, I finally request a refund and told them specifically to contact fedex to have the package returned back to them, and I was told that a manager will contact me regarding the refund and still didn’t get back to me to issue a refund. Today I get text from one of the employees saying the package was delivered signed for after I specifically told them I didn’t want the package 5 days ago because it’s was time consuming their service was terrible, no one was home to sign this package my neighbors didn’t sign and no one from the leasing office signed and no signs of this package. I responded back but like usual no one takes this serious and no one gets back to me, now I have to file a claim to get my refund back for a package that was never received, this is by far the worse customer service I’ve experienced, and to this day two weeks later not even herd from the manager once, and I will never shop from this store again. Absolutely the worse of the worse customer experience ever.